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No special care is needed. Thoroughly rinse your filter under running water for 30-60 seconds – water only, no detergent. Handle gently because bamboo charcoal is fragile. 

Great tasting water is ready to drink after one to two hours. The longer you leave your filter, the better the water will taste.

Each filter lasts approximately four weeks. You can refresh your filter after two weeks to maintain its effectiveness by submerging it in boiling water for 10 minutes, then allow it to cool and dry before re-using.

Yes. It is absolutely fine to use and will not affect the filter's performance, in fact, you've the added benefit of an increased surface area. 

Yes. It is common for air to get trapped in the bamboo (whether it be whole or segmented), causing them to float. It can take some time for water to fill all of the pores but once this occurs, the filter should sink.

If away more than a day, dry the filter and store it in an airy place. Keep new, unused filters sealed and in a dry, clean place. 

No. You may see small black specks in the bottom of your water vessel, if so – don’t worry, it's charcoal residue and it's not harmful if swallowed.

The filter works by trapping impurities, removing tastes and odours – as a result, it would absorb any flavours added to the water. e.g. cordial, mint leaves or citrus. If you'd like to add flavourings, we recommend doing so after the water has been filtered. 

Cultivating bamboo improves the quality of soil by regulating moisture content and providing better aeration for grass, plants and vegetables. Bamboo forests also contribute to the purification and regulation of the environment by absorbing carbon dioxide, producing oxygen and controlling soil erosion. 

The carafe filter can filter up to two litres of water at a time and the water jar filter, up to 10 litres – so in these quantities, one filter is enough to achieve great tasting water. 

Yes, it's 100% compostable. After using the filter for one month, it can be crushed and scattered in the garden or a plant pot to fertilise and aerare the soil. It regulates water retention by absorbing excess moisture then releasing it when the soil is dry. 

At Wanda, we use Moso bamboo because it is more sustainable than oak. Indeed, bamboo is not wood but a fast-growing grass. It can grow up to a metre a day, reaching 20 metres in three months. It doesn't require chemicals or natural fertilisers to grow, nor does it need much watering. It regenerates from its own roots and unlike hardwood trees, regrows after harvesting in the same way that grass grows after cutting. Binchotan comes from ubame oak trees which require more resources to grow and take many years to replenish. Bamboo filters are also better than binochtan because they have more porous cavities. 

Activated charcoal is a form of carbon processed to have small, low-volume pores that increase the surface area available for adsorption or chemical reactions. Kiln fired from freshly cut bamboo culms over a period of one month, the properties of bamboo charcoal makes it 5x more porous than regular charcoal giving it superior filtering abilities. 

Moso bamboo is a species of giant timber native to China.

Our carafes are hand blown in China. 

No special care is needed – the glass carafe is dishwasher safe but the bamboo lid should be hand washed seperately. We recommend rinsing your carafe with warm soapy water before using it for the first time. 

No – and you shouldn't need spares!
Our products are made using high quality materials and methods.

In the unlikely event of recieving a product with a missing part, please contact us on info@liveanda.com.

Borosilicate glass is a type of glass with silica and boron trioxide as the main glass-forming constituents. It is known for its strength, clarity and resistance to heat. 

In the unlikely event that your carafe arrives damaged, please follow the instructions on our returns and refunds policy.
We are unable to refund or exchange damaged goods if you (the consumer) are liable for any damage since the purchase date.

Our water jars are hand blown in China. 

No special care is needed – the glass carafe is dishwasher safe but the bamboo lid should be hand washed seperately. We recommend rinsing your carafe with warm soapy water before using it for the first time. 

No – and you shouldn't need spares!
Our products are made using high quality materials and methods.

In the unlikely event of recieving a product with a missing part, please contact us on info@liveanda.com.

Over time, the nuts either side of the washers may loosen and require additional tightening to prevent leakage. Please do not tighten these exessively as the glass may crack under the pressure. 

Borosilicate glass is a type of glass with silica and trioxide as the main glass-forming constituents. It's known for its strength, clarity and resistance to heat. 

In the unlikely event that your carafe arrives damaged, please follow the instructions on our returns and refunds policy.
We are unable to refund or exchange damaged goods if you (the consumer) are liable for any damage since the purchase date.

Although it is uncommon, some of our Water Jar taps can be quite tight at first. To help ease the open/close movement, loosen the top screw very slightly with a screwdriver.

It’s easy and can be done in just a few steps, to help you, download the tap assembly guide.

Unfortunately we cannot cancel or amend orders once they have been placed. If you’re not entirely satisfied with your order once you’ve received it you can return it following our return policy.

If you are not entirely satisfied with your order once you’ve received it you can return it following our return policy.

Shipping to the UK
Standard shipping (up to and including 1.6kg) costs £3.95. Standard shipping (over 1.7kg) costs £7.95.
Shipping is free for orders over £40.
Shipping to the rest of the world
Unfortunately, due to Brexit we do not currently offer overseas shipping. We are working to make this available again soon.