This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe. We hope the following sections will answer any questions you have but if not, please do get in touch.
When using the Live Wanda website, Live Wanda LTD is the Data Controller.
EXPLAINING THE LEGAL BASIS WE RELY ON
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent– in specific situations we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
Contractual obligations– in certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item for delivery, we’ll collect your address details to deliver your purchase, and pass them on to our courier or mail delivery company.
Legal compliance– If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Live Wanda LTD to law enforcement.
Legitimate interest- In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected a par of running our
business andwhich does not materially impact your rights, freedom or interests. For example, we will use your purchase history to send you or make available personalised offers. We also combine the
shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products/services. We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
WHEN DO WE COLLECT YOUR PERSONAL DATA?
When you visit our website.
When you make an online purchase.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you ask us to email you information about a product.
When you choose to complete any surveys we send you.
When you comment on or review our products.
Any individual may access personal data related to them,
including opinions. So if your comment or review includes
information about the employee who provided that service,
it may be passed on to them if requested.
When you’ve given a third party permission to share with us the
information they hold about you.
WHAT INFORMATION DO WE COLLECT?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the internet; login; e-mail address; password; computer and connection information and purchase history. We
may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, billing/ delivery address, telephone numbers, orders and receipts, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We will also collect your social media username if you interact with us through those channels to help us respond to your comments, questions or feedback.
We collect details of your visits to our website and which site you came from
For more information on cookies [insert link].
HOW AND WHY WE COLLECT PERSONAL INFORMATION
To process any orders that you make by using our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds.
To respond to your queries, refund requests and complaints. Handling the information,
you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To process payments and to prevent fraudulent transactions. We do this on the basis of
our legitimate business interests.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone. You are free to opt out
of hearing from us by any of these channels at any time.
To send you relevant, personalised communications by post in relation to updates, offers, and products.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders.
To send you survey and feedback requests to help improve our services.
To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
To comply with our contractual or legal obligations to share data with law enforcement.
For example, when a court order is submitted to share data with law enforcement
agencies or a court of law.
KEEPING YOUR INFORMATION AND IT'S SECURITY
How long we hold your personal information for will vary and will depend
the purpose for which we are using your personal information - we will need to keep
the information for as long as is necessary for the relevant purpose, and
legal obligations - laws or regulation may set a minimum period for which we have to
keep your personal information. We will ensure that the personal information that we
hold is subject to appropriate security measures.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online
platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They
store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a
joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store
and its service providers.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
We sometimes share your personal data with trusted third parties.
For example delivery companies, for fraud management and to handle complaints
and we provide only the information they need to perform specific services.
Examples of the kind of third parties we share your data with –
IT companies who support our website and other business systems
Operational companies such as delivery couriers or mail companies
Direct marketing companies who help us manage our electronic communications with you
Google/Facebook to show your products that might interest you while you’re browsing
the internet. This is based on either your marketing consent or your acceptance of
cookies on our website. See our Cookies policy [insert link]
Data insight companies to ensure your details are up to date and accurate.
Sharing your data with third parties for their own purpose
We will only do this in very specific circumstances for example:
For fraud management, we may share information about fraudulent or potentially
fraudulent activity, this may include sharing data about individuals with law
We may also be required to disclose your personal data to the police or other
enforcement, regulatory or Government body, in your country of origin or elsewhere
upon a valid request to do so. These requests are assessed on a case by case basis and
take the privacy of our customers into consideration.
We expand, reduce or sell Live Wanda LTD, if this happens your data
will, where relevant, be transferred to the new owner or controlling party,
under the terms of this Privacy Notice.
WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA?
You have the right to request:
Access to the personal data we hold about you, free of charge
in most cases.
The correction of your personal data when incorrect, out of date
The deletion of the data we hold about you, in specific circumstances;
for example, when you withdraw consent or object, and we have no legitimate
overriding interest, or once the purpose for which we hold the data has come to an end.
A computer file in a common format (CSV or similar) containing the personal data that
you have previously provided to us, and the right to have your information transferred to another entity where this is technically possible.
Restriction of the use of your personal data, in specific circumstances, generally while
we are deciding on an objection you have made.
That we stop processing your personal data, in specific circumstances;
for example, when you have withdrawn consent, or object for reasons related to your individual circumstances.
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw
Review by an employee of any decision made based solely on automatic processing of
your data (so where no human has yet reviewed the outcome and criteria for the decision).
You can contact us to request to exercise these rights at any time by email to
If we choose not to action your request, we will explain the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you
have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity
through all channels, or selected channels. We must always comply with your request.
Checking your identity
To protect the confidentiality of your information, we will ask you to verifyyour identity before proceeding with any request you make under this Privacy Notice. If you have authorised a
third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
If we make material changes to this policy, we will notify you here that it has been updated,
so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contacting the regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns
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